Customer Service
CUSTOMER SERVICE
Full-lifecycle service for your devices
MAKGRAC supports salons from installation training and routine maintenance to repair and program coaching — so every device keeps creating value.
Installation & Onboarding
Installation guidance and a start-up checklist on delivery, plus a quick-start manual to get into service fast.
Operation & Program Training
Operating standards, program workflows and consultation scripts, backed by SOPs for consistent service.
Warranty & Repair
Manufacturer warranty on system and key components; paid repair and health checks after warranty. Terms per your purchase agreement.
Spare Parts & Technical Support
Stocked parts for fast replacement; remote diagnostics resolves most issues without downtime.
Salon Business Support
Pricing references, membership-card ideas and seasonal program templates for promotion.
Systematic Training Courses
Safety, treatment design and maintenance courses, continuously updated in Device Training library.
Service highlights
- Warranty scope and response per your purchase agreement
- Installation includes operator training and a quick-start manual
- Stocked common parts for fast replacement
- Remote diagnostics first, to minimize downtime
Need service or parts?
Service, parts and partnership inquiries — one entry point.